Tags: attempt, empty, erroruri, institutions, invalid, microsoft, msdn, office, online, receive, refresh, software, uri

uri is empty

On Microsoft » Microsoft Office

13,228 words with 9 Comments; publish: Fri, 06 Jun 2008 15:19:00 GMT; (300108.40, « »)

When I attempt to refresh the list of online institutions I receive the error

URI is empty. The only support I can find is for the URI is invalid error,

but that deals with proxy settings and I do not use a proxy. What can I do

to get the list of institutions to update? There is no website listed in the

"The application will attempt to retrieve the latest list of financial

institutions from the following website:" it is simply a blank space. Thank

you!

All Comments

Leave a comment...

  • 9 Comments
    • pmurray06,

      Just tested this on another version where I had previously not encountered

      this problem and got the error.

      One suggestion for you. Go ahead and click on the link:

      "Click here if this error message was not useful" since obviously it isn't,

      and select needs more information, click next. In the what is missing box

      type in something like: resolution to the problem or link to appropriate kb

      article, click submit. The Small Business Accounting Error Message Feedback

      box will open. You can see what the error report contains and where to locate

      it on your system. Hit the submit feedback button.

      Chris Schatte

      use the Office Online web based newsreader here:

      http://www.microsoft.com/office/comm...s/default.mspx

      In Office System 2003 applications:

      Help/Assistance Pane/open Communities

      "pmurray06" wrote:

      [vbcol=seagreen]

      > Thanks for your response, but I had already downloaded sp2 and the problem

      > has not been resolved. The version is currently listed as 1.0.3713.0. I've

      > also restarted my computer to make sure that all updates have been applied.

      > Any other ideas on what I could do to fix this? Thanks!

      > "Chris Schatte" wrote:

      #3; Fri, 06 Jun 2008 15:22:00 GMT
    • I submitted the error report as you suggested. Let me know if there is

      anything else I can do. Is this problem likely specific to my trial version?

      If it is not, then obviously it will impact my decision to purchase the

      product. If it is hardware related I could also try an install on a

      different computer.

      "Chris Schatte" wrote:

      [vbcol=seagreen]

      > pmurray06,

      > Just tested this on another version where I had previously not encountered

      > this problem and got the error.

      > One suggestion for you. Go ahead and click on the link:

      > "Click here if this error message was not useful" since obviously it isn't,

      > and select needs more information, click next. In the what is missing box

      > type in something like: resolution to the problem or link to appropriate kb

      > article, click submit. The Small Business Accounting Error Message Feedback

      > box will open. You can see what the error report contains and where to locate

      > it on your system. Hit the submit feedback button.

      > Chris Schatte

      > --

      > use the Office Online web based newsreader here:

      > http://www.microsoft.com/office/comm...s/default.mspx

      > In Office System 2003 applications:

      > Help/Assistance Pane/open Communities

      >

      > "pmurray06" wrote:

      #4; Fri, 06 Jun 2008 15:23:00 GMT
    • pmurray06,

      Try this:

      1. Launch Internet Explorer.

      2. Pull down the Tools menu, select Internet Options

      3. Click on the Connections tab, and then click the LAN Settings button

      4. Turn off (un-select) the "Automatically detect settings" checkbox

      5. In the Proxy Server section of the dialog, select "Use proxy server..."

      and then specify the server name in the Address box (ask your network

      administrator if you're unsure).

      6. Save the settings (click OK on all dialogs), and restart SBA.

      Remember your original setting if this does not help resolve the error so

      you can reset.

      Chris Schatte

      use the Office Online web based newsreader here:

      http://www.microsoft.com/office/comm...s/default.mspx

      In Office System 2003 applications:

      Help/Assistance Pane/open Communities

      "pmurray06" wrote:

      [vbcol=seagreen]

      > I submitted the error report as you suggested. Let me know if there is

      > anything else I can do. Is this problem likely specific to my trial version?

      > If it is not, then obviously it will impact my decision to purchase the

      > product. If it is hardware related I could also try an install on a

      > different computer.

      > "Chris Schatte" wrote:

      #5; Fri, 06 Jun 2008 15:24:00 GMT
    • Chris,

      Thanks for your continued efforts. This is what I was referring to in my

      initial post - I am on a home network that does not include a proxy server.

      If there is something that I can type in to make this work then great, but

      there is certainly no network administrator to ask about settings, and I

      didn't set up a proxy server when I configured the home network (which

      consists of three computers and a router). I'm running xp pro, I don't know

      if that gives any additional networking settings I could try.

      "Chris Schatte" wrote:

      [vbcol=seagreen]

      > pmurray06,

      > Try this:

      > 1. Launch Internet Explorer.

      > 2. Pull down the Tools menu, select Internet Options

      > 3. Click on the Connections tab, and then click the LAN Settings button

      > 4. Turn off (un-select) the "Automatically detect settings" checkbox

      > 5. In the Proxy Server section of the dialog, select "Use proxy server..."

      > and then specify the server name in the Address box (ask your network

      > administrator if you're unsure).

      > 6. Save the settings (click OK on all dialogs), and restart SBA.

      > Remember your original setting if this does not help resolve the error so

      > you can reset.

      > Chris Schatte

      > --

      > use the Office Online web based newsreader here:

      > http://www.microsoft.com/office/comm...s/default.mspx

      > In Office System 2003 applications:

      > Help/Assistance Pane/open Communities

      >

      > "pmurray06" wrote:

      #6; Fri, 06 Jun 2008 15:25:00 GMT
    • As I've tried to troubleshoot this problem I have noticed something unusual.

      I upgraded from the downloaded trial to sp2, because that is what came up

      when I went to Help>Check for Updates. Installation went fine and I

      restarted my computer after just to make sure the installation was complete.

      Now when I go to check for updates, it brings up sp1. I decided to download

      this and install just to see if it would help, but when I run it, I am told

      that it has already been installed or was included in another update that was

      installed. While this is true, why would it come up when I check for

      updates? I am no expert with network settings, but I do use VPN. It has not

      been in use at any point during my use of SBA though.

      "Chris Schatte" wrote:

      [vbcol=seagreen]

      > pmurray06,

      > Try this:

      > 1. Launch Internet Explorer.

      > 2. Pull down the Tools menu, select Internet Options

      > 3. Click on the Connections tab, and then click the LAN Settings button

      > 4. Turn off (un-select) the "Automatically detect settings" checkbox

      > 5. In the Proxy Server section of the dialog, select "Use proxy server..."

      > and then specify the server name in the Address box (ask your network

      > administrator if you're unsure).

      > 6. Save the settings (click OK on all dialogs), and restart SBA.

      > Remember your original setting if this does not help resolve the error so

      > you can reset.

      > Chris Schatte

      > --

      > use the Office Online web based newsreader here:

      > http://www.microsoft.com/office/comm...s/default.mspx

      > In Office System 2003 applications:

      > Help/Assistance Pane/open Communities

      >

      > "pmurray06" wrote:

      #7; Fri, 06 Jun 2008 15:26:00 GMT
    • "pmurray06" <pmurray06.ms-office.questionfor.info.discussions.microsoft.com> wrote in message

      news:9A515827-746E-41B0-B5EB-8675C41AC115.ms-office.questionfor.info.microsoft.com...

      > As I've tried to troubleshoot this problem I have noticed something

      > unusual.

      > I upgraded from the downloaded trial to sp2, because that is what came up

      > when I went to Help>Check for Updates. Installation went fine and I

      > restarted my computer after just to make sure the installation was

      > complete.

      > Now when I go to check for updates, it brings up sp1. I decided to

      > download

      > this and install just to see if it would help, but when I run it, I am

      > told

      > that it has already been installed or was included in another update that

      > was

      > installed. While this is true, why would it come up when I check for

      > updates? I am no expert with network settings, but I do use VPN. It has

      > not

      > been in use at any point during my use of SBA though.

      > "Chris Schatte" wrote:

      In the for what its worth category, after updating with SBA 2006 SP2 I am

      now geting the same error message. This is a stand alone workstation.

      #8; Fri, 06 Jun 2008 15:27:00 GMT
    • Too add, Checked here at the store and the results are the same.

      SBA 2006 sp1 network.

      Chris Schatte

      use the Office Online web based newsreader here:

      http://www.microsoft.com/office/comm...s/default.mspx

      In Office System 2003 applications:

      Help/Assistance Pane/open Communities

      "Allan Martin" wrote:

      > "pmurray06" <pmurray06.ms-office.questionfor.info.discussions.microsoft.com> wrote in message

      > news:9A515827-746E-41B0-B5EB-8675C41AC115.ms-office.questionfor.info.microsoft.com...

      > In the for what its worth category, after updating with SBA 2006 SP2 I am

      > now geting the same error message. This is a stand alone workstation.

      >

      >

      #9; Fri, 06 Jun 2008 15:28:00 GMT